Refund policy
The RareVinyl.com team, here to help.
Our promise to you
We're record collectors too, so we know how much it matters that your record arrives exactly as described. Every record we sell is individually checked and graded by our specialist team, and every order comes with our 100% satisfaction guarantee.
If something isn't as described, arrives damaged, or just isn't right for you, get in touch within 28 days of delivery and we'll happily give you a full refund. If you'd rather have a replacement (where available) or store credit, just let us know.
Sending something back
- Drop us a line first. Email sales@rarevinyl.com or chat to us live with your order number, and we'll send you a returns authorisation and tell you the best way to send it back.
- Please make sure your return reaches us within 28 days of the date of delivery.
- Pack it carefully so it gets back to us in the same condition we sent it. Unfortunately, we can't take responsibility for damage caused by insufficient packaging or by handling before it was returned.
- Pop a copy of your returns authorisation email, your invoice, or a note with your order number in the parcel so we can match it up quickly.
- Send it to the address below. It's the same address shown on your invoice.
Sealed records
If your item was sold "sealed from new", please return it with the shrink wrap intact (apart from the sleeve opening edge), along with all the inserts, sleeve stickers and anything else that came with it.
Your refund
As soon as your return arrives and we've checked it over, we'll issue a full refund for the item. Where we've approved the return, we'll also refund your return postage at standard mail rates.
If your order hasn't arrived
Delivery times depend on where you are and the delivery service you chose. Now and then a parcel gets held up in the postal or customs system, so please allow a little time before letting us know it's missing. For standard international services this can be up to 28 days. It's rare for a parcel to go missing altogether, but if yours still hasn't arrived after 28 days, get in touch and we'll sort out a replacement, store credit or a full refund straight away.
Where to find us
RareVinyl.com (Esprit International Limited)
Esprit House
Railway Sidings
Meopham
DA13 0YS
United Kingdom
Email: sales@rarevinyl.com
Live chat: chat to us live
Phone: +44 1474 815010 (option 1)
We're always happy to help, so if you have any questions about a return, just get in touch.
Your statutory rights
This policy is in addition to your statutory rights as a consumer and doesn't affect them.